Shipping policy
Effective date: October 27, 2026
This Shipping Policy applies to orders placed at www.aurynails.us. Please review the delivery estimate and shipping charge shown at checkout before placing your order.
Order processing
Orders are typically processed within 1–3 business days after the order is placed. Processing time is separate from transit time. Processing may take longer during holidays, sales, or other periods of unusually high order volume. If a material delay affects your order, we will contact you using the information provided at checkout.
Shipping destinations and dispatch location
We currently ship to addresses in the United States. Orders are dispatched from our U.S. warehouse at 3950 E Airport Dr, Ontario, California, USA. Our business contact address is in Pujiang County, Jinhua, Zhejiang, China. If an order ships from a different location, the applicable dispatch information will be provided where relevant.
Shipping charges
For eligible orders shipped to the United States, standard shipping is ：
• Free on orders of US$29.90 or more.
• US$6.99 on orders below US$29.90.
The order value for the free-shipping threshold is calculated based on the merchandise subtotal after discounts and before taxes and shipping charges. The applicable shipping charge will be shown at checkout before you place your order. If expedited or other shipping options are available, their fees and estimated delivery times will also be shown at checkout.
Estimated delivery
Orders are typically processed within 1–3 business days. After an order has been processed and handed to the carrier, estimated transit time is 3–7 business days. Total delivery time is typically estimated at 4–10 business days from the order date, but this is not guaranteed. Delivery may take longer due to carrier delays, weather, an incorrect address, or other circumstances beyond our reasonable control. We do not promise a specific delivery date unless expressly stated at checkout.
Orders shipped internationally may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the customer’s responsibility and are not included in the product price or shipping charge unless expressly stated at checkout. Any applicable charges are determined by the destination authorities and may be collected by the carrier or relevant authority before delivery.
Tracking and delivery issues
When tracking is available, we will send tracking details to the email address provided with the order after dispatch. Tracking may take time to update. If your package appears lost, arrives damaged, or has not arrived within a reasonable time after the estimate, contact [email protected] with your order number. Please also contact us within 14 days after delivery if your order is defective, damaged, incorrect, or incomplete, as described in our Return and Refund Policy.
Address accuracy
Please check that your shipping address is complete and accurate before placing an order. Contact us promptly if you need to correct it. We cannot guarantee address changes after an order has entered processing or has been handed to a carrier.
Contact
For shipping questions, email [email protected].