Refund policy

At Aurynails, we want you to be satisfied with your order. Please review the eligibility requirements below before requesting a return.

 

Return request window

You must contact us within 14 calendar days after delivery to request a return or report an order problem. The 14-day period starts on the delivery date shown by the carrier. Please do not send an item back before receiving return instructions from our support team.

 

Return eligibility

For a change-of-mind return, the nail strips must be unused, unapplied, and in their original, undamaged packaging. All included accessories—including adhesive tabs, the wooden cuticle pusher, and the mini buffer file—must be intact and unopened. You must provide proof of purchase, such as your order number or order confirmation email.

 

For hygiene and safety reasons, we do not recommend wearing, using, or trying on press-on nail strips, even briefly. Items that have been used or applied are not eligible for a change-of-mind return. This condition does not prevent you from contacting us about an item that arrived defective, damaged, incorrect, or incomplete.

 

If an item arrives defective or damaged, or does not match your order (including the wrong style, wrong size, or missing parts), contact us within 14 calendar days after delivery at [email protected]. Include your order number and clear photos of the item, packaging, and the issue. We will review the information and contact you about the available next steps.

 

Items damaged because of customer misuse or improper storage are not eligible for return or refund. Nothing in this policy limits any rights that cannot be excluded under applicable law.

 

How to request a return

Email [email protected] with the subject line “Return Request” and include your order number, the item(s) you want to return, and the reason. For a defect, damage, incorrect item, or missing parts, include photos. If your request is approved, we will provide return instructions and the return destination. Returns sent without first contacting us may not be identifiable or processable.

 

Return shipping

For an approved change-of-mind return, the customer is responsible for the return shipping cost. If an item is defective, damaged, incorrect, or incomplete because of a product quality issue or our error, Aurynails will cover the return shipping cost. Contact us before shipping the item back so we can provide return instructions.

 

 

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund is approved.

 

Approved refunds will be issued to your original payment method within 5–10 business days after approval. Your bank or payment provider may take additional time to post the credit. Original shipping charges are  NOT REFUNDED , except where applicable law requires otherwise.

 

Exchanges

We do not currently offer direct exchanges. If your item is eligible for return, you may request a return and place a separate order for the item you want.

 

Contact

Aurynails Support
Email: [email protected]
Address: 168-27 Qianfang Avenue, Xianhua Subdistrict, Pujiang County, Jinhua, Zhejiang, China